1. Respect and Inclusion

Everyone should feel welcome and valued. We ask everyone to:

  • Treat others with courtesy, patience, and respect.

  • Welcome different backgrounds, cultures, abilities, identities, ideas, and perspectives.

  • Respect personal boundaries and communicate concerns calmly.

  • Avoid bullying, harassment, discrimination, intimidation, threats, or deliberately offensive behavior.

2. Professional and Positive Behavior

Events can be fast paced, but professionalism still matters. Please:

  • Use respectful language and maintain a helpful attitude.

  • Be prepared for your role and arrive on time whenever possible.

  • Dress appropriately for the event, venue, or assigned responsibility.

  • Raise problems early so they can be addressed constructively.

3. Customer and Guest Care

Clients and guests trust us with important occasions. Everyone involved should:

  • Listen carefully and respond with patience and care.

  • Provide accurate information and avoid making commitments outside their authority.

  • Respect event preferences, schedules, traditions, and special requirements.

  • Direct complaints or sensitive concerns to the event lead or appropriate contact.

  • Focus on practical solutions when plans change.

4. Teamwork and Communication

Successful events depend on cooperation. We expect everyone to:

  • Follow the agreed event plan and reasonable directions from the event lead.

  • Share important updates, delays, hazards, and changes promptly.

  • Support others during busy moments and ask for help when needed.

  • Address disagreements privately and respectfully whenever possible.

  • Avoid blaming, gossip, or communication that makes teamwork harder.

5. Safety and Responsible Conduct

Safety takes priority over schedules, decorations, or convenience. Everyone must:

  • Follow venue rules, emergency procedures, and safety instructions.

  • Use event spaces, vehicles, tools, and equipment responsibly.

  • Report hazards, injuries, incidents, or unsafe behaviour immediately.

  • Never perform a task not trained, authorized, or fit to perform.

6. Privacy, Confidentiality, and Photography

Events may involve personal or confidential information. Please:

  • Protect guest lists, contact details, schedules, budgets, contracts, passwords, and private event information.

  • Access and share information only when needed for an authorized event purpose.

  • Do not discuss confidential matters in public or with unauthorized people.

  • Ask for permission before posting photographs, videos, names, or event details when approval is required.

7. Company and Client Property

Everyone is expected to take reasonable care of property and resources by:

  • Using supplies, equipment, credentials, and accounts only for authorized purposes.

  • Keeping venues and work areas clean, organized, and free from avoidable damage.

  • Reporting lost, damaged, or stolen property promptly.

  • Returning company, client, or vendor property when requested.

8. Vendors, Gifts, and Conflicts of Interest

Business decisions should be fair and transparent. Those acting for the company should:

  • Treat vendors and partners fairly and respectfully.

  • Disclose personal, family, or financial interests that could affect a company decision.

  • Obtain approval before committing the company to purchases, discounts, partnerships, or contracts.

9. Social Media and Public Communication

We are happy to celebrate great events while respecting everyone involved. Please:

  • Post responsibly and follow client, venue, and photography permissions.

  • Do not share confidential details, private conversations, or unapproved behind-the-scenes content.

  • Make it clear “a personal opinion” is not an official company statement.

  • Send media questions or sensitive public inquiries to the designated company contact.

10. Raising Concerns

  • If something does not feel right, speak up as soon as possible. Concerns may be reported to [EVENT LEAD / MANAGER / SECURITY].

  • Immediate safety concerns should be reported to venue security, emergency services, or the event lead as appropriate.

  • Reports will be handled as respectfully and discreetly as reasonably possible.

  • Good-faith reporting is encouraged. Retaliation against someone for raising genuine concern is not acceptable.

11. Responding to Concerns

The company will consider the nature of, seriousness, context, and impact of a concern.

A response may include:

  • A conversation, reminder, coaching, or clarification of expectations.

  • A change in responsibilities, removal from an event, or ending access to a venue or company systems.

  • Ending an employment, contractor, vendor, volunteer, or client relationship where appropriate and permitted.

  • Contacting venue security, emergency services, regulators, insurers, or legal advisers when necessary.

  • The company will aim to respond fairly and proportionately. Nothing in this Code replaces applicable contracts, company policies, venue rules, or legal obligations.